October 31, 2013 Alan came on time. He was very professional and courteous. He replaced the torsion spring that snapped in two. He did a great job and it didn't take that long. After it was done Jesse arrived to check the work. Alan and Jesse replaced a broken bracket and installed a couple of sheet metal screws at no extra cost! They didn't try to up-sell me with anything and even gave me some constructive advice. These are good guys and I wish them a long and profitable business. I will definitely recommend them to family and friends. Good luck and thanks again!